On this solo episode, Stacey is talking about the client relationship, how you should show value, and shares a personal customer service story.
- The client relationship doesn’t end after the first sale, it begins there.
- Always live up to your promises.
- Own your mistakes.
“Continually ask yourself what you can do to be better for your ideal client.” -Stacey O’Byrne
(First ~2 mins)
Hey. Welcome back to another episode of Sell Without Selling. I am your host, Stacey O’Byrne and I believe that learning the art and the science of how to sell without selling is the only way to achieve high six and seven figure success.
I am really excited to get into today’s episode. Really quick, if you are a business owner, entrepreneur, or sales professional, and you haven’t hit the level of success that you wanted or needed, or if you’re stuck and needing a pivot in your success, or maybe you just want more and you understand the importance of having a coach to help identify the blind spots, increase accountability, and help with success strategies to take you, your business, your income, and your success to the next level. If this sounds like something for you, then head over to pivotpointadvantage.com/IWantSuccess. There is a quick application there that will lead to a personal phone call with me to see if we are a great fit for each other. Alright, let’s do this.
Okay, the success equation. So for me, the success equation – having been in sales for almost 3 decades (probably 2 decades and a half – about 25 years) – for me the success equation is pretty easy. You find a perspective client who has a need, want, and desire for your product, service, and solution. You build a relationship with them. You build rapport so they know, like, and trust you. And you ensure that your product, service, and solution fits their need, want, and desire. Then, you turn around and you educate them. They make the buy, so in other words, the sale happens. And then you continually service that client through the end of the sale.
So to me, success equation is easy. Let me share with you an experience I just recently had that really took me back to the very beginning of my career, some of the things that were shared with me, some of the things that I learned, and some of the things that I was taught. And then I want to tie in both experiences.
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